PEACE OF MIND SERVICES
The purpose of TSP’s PEACE OF MIND program is to provide the golf course superintendent with support, expertise, & training in all areas of pump station, irrigation system operation & turf maintenance equipment.This program is a commitment from TSP to be a full service provider to our clients as outlined below:
TSP commits to be an exceptional provider of pump station, irrigation & turf equipment service including service needs in the following areas:
Irrigation electrical problems
Controller problems & repairs
Turf equipment service needs
TSP commits to be there when you need help in an emergency. We know that you will be held responsible if a problem occurs, and we can help.The following examples are real situations which occurred with PEACE OF MIND clients during the summer of 2002.
EXAMPLE #1: At 4:00 pm on Friday in July, the weekend of the Member-Guest, power is lost to several field satellites. The temperature is 98. An emergency call is placed to TSP. A TSP service tech is on site within two hours. He finds the problem, a bad splice under a cart path. He made a temporary bypass around the bad splice. By 10:00 pm the emergency is resolved. The superintendent leaves with the peace of mind that he can syringe greens the next day without interfering with the tournament. The permanent repair is scheduled for the next week.
EXAMPLE #2: It is late August and no rain has fallen in weeks. On Saturday night at 7:00 pm TSP receives a desperate message on the after hours message center. The superintendent says he is unable to water because of a “low water level” fault on his pump station although his pond is full. A TSP service tech returns the call and schedules a visit for 7:30 am, Sunday, the next morning. Upon inspection, the service tech determines that the problem is not the pump station. An under water video inspection reveals a clogged lake intake screen in the pond. At 1:00 pm a TSP diver inspects & cleans the clogged screen.
Although TSP cannot guarantee two hour response to all emergencies, it is not an uncommon occurrence. TSP does guarantee 48 hour response time to PEACE OF MIND client emergencies.
A PEACE OF MIND commitment includes an annual pump station evaluation & preventative maintenance service visit. During this time, service will be performed on your pump station.
TSP commits to a $15.00 per hour reduction on labor rates on all TSP services throughout the commitment year. PEACE OF MIND clients may deduct this from the standard rate when paid within normal payment terms.
PEACE OF MIND clients are exclusively eligible for special promotions and quantity discounts offered on all allied products sold by TSP.
PEACE OF MIND clients receive two (2) free reservations at regional training seminars offered by TSP
TSP also manufactures a line of UL listed prefabricated pump stations along with prefabricated pump houses.